We take our customer’s privacy seriously and we will only collect, record, hold, store and use your
personal information as outlined below.
Data protection is a matter of trust and your privacy is important to us. We shall therefore only process
only collect information where it is necessary for us to do so and we will only collect information if it is
relevant to our dealings with you. We will only keep your information for as long as we are either required
to by law or as is relevant for the purposes for which it was collected.
You can visit our website, www.pmkgene.com and browse without having to provide your personal details.
During your visit to our website, you may remain anonymous and at no time would we be able to identify
you unless you have registered an account with us on our website and have logged in with your
username and password.
If you have any comments or suggestions, we would be pleased to receive them at our address or by
contacting our Customer Support.
Collection of Personal Information
Gen E does not sell, share or trade customer’s personal information collected online with third parties.
Personal information collected online will only be disclosed within our corporate group and to third parties
for the purposes for which it was collected, as authorised and consented by you. For example, the
conduct of a sales transaction of a product of your choice on our website.
When you register a Gen E account, the personal information we collect may include your:
When you make a purchase on the Gen E website, the additional personal information we collect may
Credit card details (optional) and payment methodology
The mandatory personal information we collect from you will be used and or shared within our corporate
group and to third parties for one or the following purposes:
• To deliver products that you purchase from our website. For example, we may pass your name and
address on to a third party such as our courier service company or supplier of choice in order to make
delivery of the product to you;
• To inform and update you on the delivery of the product and for customer support purposes;
• To process your orders and to provide you with the services and information offered through our website
and which you may request;
• To allow us to administer your registered account with us;
• To verify and carry out financial transactions in relation to payments you may make online. For example,
payments that you make through our website will be processed by our appointed agent. Disclosure to
these data processing agents such as that of our appointed agent in this context is necessary for the
purpose of conducting the sales transaction that you have opted for.
• The non-mandatory personal information such as date of birth and gender are used to carry out
research/es on our users’ demographics and for us to send you suggestion or information in the form of
promotional emails which we think you may find useful, thereby, enhancing your experience when you
visit our website. By providing us these non-mandatory personal information, you are deemed to have
consented to be part of our research/es and to receiving suggestions or information as outlined above.
Subscription to our marketing and promotional materials
In addition to the personal information outlined above, when you register a Gen E account with us, you
shall be receiving our marketing and or promotional materials from time to time. These marketing and or
promotional materials may come from within our corporate group wholly or through affiliation with third
parties. If you choose to so subscribe, you are deemed to have consented to us processing within our
corporate group and or third parties your personal information for this purpose. You can always choose to
unsubscribe from marketing information at any time by opting for the unsubscribe function within the
electronic marketing material.
Accessing Actual Orders
Your actual order details may be stored with us but for security reasons, cannot be retrieved directly by
us. However, you may access this information by logging into your account on the website. Here, you can
view the details of your orders that have been completed, those which are open and those which are to
be dispatched as well as administer your address details, bank details and any newsletter to which you
may have subscribed. You undertake to treat the personal access data confidentially and not make it
available to unauthorized third parties. We cannot assume any liability for any misuse of passwords
unless this misuse is through our own fault.
Accessing and Updating Your Personal Information
You can access and update your personal information anytime by accessing your account on Gen E
website. The tracking we implemented is based on Display Advertising (e.g., Remarketing, Google
Display Network Impression Reporting, the Double Click Campaign Manager integration, or Google
Analytics Demographics and Interest Reporting) and can collect information such as age, gender,
interests and interaction with ads impressions.
Using the Ads Settings, visitors can opt-out of Google Analytics for Display Advertising and customize
Google Display Network ads. Gen E and third-party vendors, including Google, use first-party cookies
(such as the Google Analytics cookie) and third-party cookies (such as the Double Click cookie) together
to inform, optimize, and serve ads based on someone's past visits to your website and across the Internet
Security of Your Personal Information
Gen E ensures that all information collected will be safely and securely stored. We protect your personal
• Allowing access to personal information only via passwords;
• Maintaining technology products to prevent unauthorized computer access; and
• Securely destroying your personal information when it is no longer needed for our record retention
Disclosure of Personal Information
We will not share your information with any other organizations other than our corporate group and those
third parties directly related to and necessary for the purchase of products, delivery of the same and
purpose for which you have authorized. In exceptional circumstances, Gen E may be required to disclose
personal information, such as when there are grounds to believe that the disclosure is necessary to
prevent a threat to life or health, or required by the law. Gen E is committed to complying with the
Personal Data Protection Act 2010,in particular, its policies as well as corresponding guidelines and
If you believe that your privacy has been breached by Gen E , please contact Customer Support and we
will resolve the issue.
Collection of Computer Data not necessarily Personal Information
When you visit Gen E , our company servers will automatically record information that your browser
sends whenever you visit a website. This data may include:
Your computer's IP address
Webpage you were visiting before you came to our website
The pages within Gen E that you visit
The time spent on those pages, items and information searched for on our site, access times and dates,
and other statistics
This information is collected for analysis and evaluation in order to help us improve our website and the
services and products we provide. This data will not be used in association with any other personal
will be published on our website. You should check this Policy each time you access our website so as to
be aware of the most recent applicable version of the Policy.
Complaints about breaches of privacy
If you are not satisfied with the way in which we handle your enquiry or complaint, please don't hesitate to
contact Customer Support.